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- Right to access and request correction: It is important to us that the personal information we hold about you is accurate, complete and up to date. If you are aware that this is not the case and would like your personal information corrected, or simply desire access to your personal information, please contact our Privacy Officer. You may request access to your personal information that we (or our contractors) hold. Where you make any such request: we may ask you to put your request in writing; in some circumstances permitted by law, we may not provide such information to you (and we may not be able to require our contractors provide such information to you); where we decide not to correct or provide you with access to your personal information, we will give you our reasons for our decision; where we provide the requested information or carry out the requested correction (or where we attach to that information a statement of any correction sought but not made), we may require you to pay a reasonable fee determined by us.